CALL BACK LOCAL
Want to speak to your customers first call?
Need to contact your customers by phone?
Want to increase your contact percentages?
Want your customers to call you back if they miss your call?
Don't want to penalise customers calling you back on mobiles?
If you answered YES to these questions we have a solution that will greatly assist your business.
CALL BACK LOCAL
Call Back local is an exciting new network service designed for contact centres and businesses making outbound calls to customers. Call Back Local offers a main advantage over traditional calling especially when calling Mobile numbers either residential or business.
Call Back Local offers you the ability to present a local telephone number 01 or 02, based on the location the customer is actually lives in.
e.g.
A Contact Centre in Manchester is contacting customers throughout the UK, their dialler / agent initiates a call to a customer mobile, the customer resides in Leeds so Call Back Local displays a local 0113 on their mobile as this is were the customer lives, at the same time the dialler initiates a call to a customer in Newcastle, in this instance a local 0191 number is presented.
The likely hood of a customer answering a local number on their mobile or at home is greatly increased against presenting the usual "Withheld" or 08XX number.
The numbers presented 0113, 0191 etc. can be called back on and is routed directly to your contact centre and these presented numbers can be easily managed and changed via a web portal.