NeXT Replay - Specialists in Inbound Call Management
NeXT Replay specialises in providing cost-effective and flexible Voice Date and Bespoke IVR services and solutions for your inbound and outbound calls
We have both unique technical expertise and extensive knowledge of how businesses can best manage their call traffic, increase efficiency Access the Internet and in the current climate save money whilst ensuring the highest standards of customer care are delivered.
Our Products and services are either Network "Cloud" or Traditional Hardware all being both tried and tested and offering value for money. Our Technical Director was responsible for developing the Network Call Recording platform and is closely involved with its on-going development. To that we add a high level of personal customer service and broader telecoms assistance.
Our Services whether Outgoing Calls traditional and SIP, Call Recording (network or hardware), IVR (interactive Voice Response press 1 for customer service Press 2 for sales etc.) Data Circuits (ADSL, Leased Lines, SOHO, EFM 2 pair and 4 Pair), telephone systems and Inbound Non Geographic Numbers (0800, 0844, 0845, 0781 and 03XX numbers) and Lines (PSTN, ISDN2 ISDN30 and SIP) are secure, reliable and fully supported. Many services also have access via an Online Portal. This portal allows customers to view statistics and manage their Inbound Services.
One of our customers' call centres was disabled by a devastating fire - Via their Online Portal access the customer was able to divert all incoming Customer Support and Sales enquiries to mobiles immediately to maintain business continuity.
NeXT Replay can now offer the Call Back Local Product. Call Back Local is an exciting new service that will revolutionise the way calls are made to customers.