Benefits of voice recording

Voice recording benefits different businesses in different ways. These are the most frequent reasons for using NeXT Replay.

FSA REGULATION requires all financial services businesses to keep records of their customer interactions - and that includes phone conversations. NeXT Replay makes it easy and cost-effective to fulfil your regulatory obligations.

TELEPHONE BOOKINGS are always open to dispute at a later date. That’s why lots of holiday companies and others already use NeXT Replay to keep a permanent record of customer conversations.

THE COST OF CUSTOMER CLAIMS can often be reduced by using voice recording evidence. When even basic arbitration costs an automatic £500, few businesses can afford to waste the money, let alone the time.

OUTSOURCED TELE-SALES PEOPLE are tricky to monitor. Not if NeXT Replay is recording every conversation and logging all the call data for you to check at any time.

ALREADY OWN A VOICE RECORDING SYSTEM? If you find it expensive, hard to use or it’s coming to the end of its life expectancy, run NeXT Replay in parallel for a while to test our service. (There’s no long term contract involved.)

TRAINING AND CUSTOMER SERVICE QUALITY are a natural benefit of voice recording. How else can you really hear what’s being said to customers or teach best practice to others?

BUSINESS EXPANDING OR SHRINKING? Once set up on your phone numbers, NeXT Replay voice recording is infinitely flexible: changing the number of users at your end makes no difference - except in the volume of calls, of course.

LOTS OF HOMEWORKERS OR BRANCH OFFICES. Because NeXT Replay is based on the telephone network, your call makers and takers can be anywhere. Everything is recorded together - and can be accessed centrally by you.

TECHNOLOGY OVERLOAD. This is one technology you don’t need to worry about. Our servers have endless storage capacity and everything is outsourced. All you need are phone lines for calls and the internet for management control.