NeXT Replay Cost-effective voice recording for efficient businesses, experts in voice recording
 
 
Next Replay
 
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Contact Next Replay
 
 
NeXT I.S. Limited
Cambridge House
8 Chapel Grove
Addlestone, Weybridge
Surrey  KT15 1UG

Tel: 0800 902 0 902
Fax: 0844 477 0777
 
Use the links below to take a short survey and see how we can assist you with:
Voice Recording
0870 Number changes
Interactive Voice Response
Home Worker Call Management

Is your business under pressure? Take our survey...

In today’s competitive business world a constant focus on quality of service, verses running cost is essential.

The management and handling of customer calls is an essential part of efficient modern business.

Peaks in customer calls need to be managed without reducing service but at the same time minimising extra costs in staffing levels to manage the increased volumes, often these peaks are only for a few hrs per day. Failure to address this issue gives your customers the option to call your competitors.
 

NeXT Replay offers a range of flexible inbound solutions to assist you in managing peaks in call traffic these range from:
 
bullet Simple auto attendant services - press 1 for customer services, press 2 for sales Etc.
 
bullet Intelligent call routing - enabling the delivery of calls to multiple sites, agents outside the office (home workers) to manage peak call volumes again ensuring calls get to the right place first time and minimising both staff and customer time.
 
bullet Call Queuing - never play busy tone again but manage the call
 
bullet Bespoke IVR – solution designed to meet your needs

Also why not consider protecting your business by recording your calls or introducing automated services to manage repetitive customer requests.

For simple and cost effective solutions just call us on 0800 902 0 902.

Click here to take our survey to see how we can assist you...

NeXT Replay
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