Low Cost Travel

Due to recent acquisitions The Low Cost Travel Company were faced with the logistics of having 2 call centres at different locations dealing with approx. 3000 calls per day.

NeXT upgraded the Avaya platform to implement VOIP between the 2 sites.

With the network based call recording and IVR services installed at network level, we were able to maintain 100% call efficiency and recording services throughout the transition.

Whether you need voice recording for compliance purposes, to protect against unreasonable customer claims, to improve customer service, train staff or monitor sales campaigns, NeXT Replay is the most flexible and cost effective solution available.
 

	Quick to set up You can have full recording control of all your incoming and outgoing calls within a few days - covering all your business
	Easy to retrieve calls Once set up, you can find and replay calls easily through our user website - selecting them by time period, originating phone numbers or other search criteria. You can store them locally and distribute via email.
	Information & statistics too NeXT Replay also gives you clearly tabulated call records and statistics, instantly accessible via the website and can form part of your business continuity plan.
	Do it NOW NeXT Replay voice recording gives you protection against all manner of business and customer issues - many of which would otherwise cost you substantial time and money. Call us now free on 0800 902 0 902 and save trouble later.

Call us now free on 0800 902 0 902 and Take advantage of our Summer Offer.

Our network has been awarded the Telecom Networks Framework Agreement with the Office of Government Commerce for the provision of inbound and outbound solutions. This allows us to trade with Central, Local Government and public sector organisations.