Commercial Recording Solutions : Voistore
| The telephone continues to be one of the most
important methods for business organisations to
communicate with customers and suppliers. Call
recording gives you a permanent record of telephone
conversations providing an invaluable tool for large
and small businesses alike. |
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Some organizations are required to capture every call for
legal compliance or dispute resolution, while others monitor
recordings for training staff, marketing evaluations and
improving the customer experience.
| Whatever type of recording requirement your organisation
has, Voistore provides a flexible, reliable solution. The
application software is built around open standards
technologies and the hardware is based on COM components to
give the benefit of simple integration, expandability and
easy maintenance. Voistore systems have a web-based interface giving easy
access to call recording playback, reporting and
configuration locally via LAN, or globally via the Internet
and advanced voice compression technology minimises the cost
of archive storage and ensures fast access to recordings.
Voistore supports trunk-side, extension-side, IP and
radio recording, which can be mixed within the same system
together with Integration with telephone systems via data or
CTI port.
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Voistore is available in Live, Lite or Slim formats
providing cost effective solutions for large CTI contact
centres as well as small business and professional
applications.
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Voistore Slim
Voistore Slim is designed to provide cost
effective and reliable recording solutions for small
to medium sized organisations or departments
requiring 4 to 16 channels of recording.
Voistore Slim is ideal where recording facilities
are required for quality, training or verification
applications and where budget is limited. Because
the design is modular, additional recording channels
and upgrade within the Voistore range is available
as an organisation's requirements grow.
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Voistore Compact
Voistore Compact is a mid-range call recording
platform designed to provide cost effective and
reliable conversation recording solutions for small
to medium sized organisations or departments
requiring 4 to 32 channels of recording.
Voistore Compact is ideal where recording facilities
are required for quality, training or verification
applications.
Because the design is modular, additional
recording channels and upgrade within the Voistore
range is available as an organisation's requirements
grow.
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Voistore Lite
Voistore Lite is a mid range call recording
solution supporting from 4 to 64 channels per
server, ideal for growing or medium sized
organisations where high level recording facilities
are required for quality, training or compliance
applications.
Because the design is modular, additional
recording channels and upgrade within the Voistore
range is available as an organisation's requirements
grow.
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Voistore Live
Voistore Live is an Enterprise level advanced and
scaleable Computer Telephony Integration (CTI) voice
recording solution for corporate applications and
contact centres, providing continuous, high-quality
digital recording and network archiving of telephone
conversations.
It supports from four to hundreds of channels,
integrating with leading ACD, PBX and CTI middleware
and Storacall quality performance monitoring
software.
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Voistore IP Live
Voistore IP Live - The deployment of VoIP is
becoming increasingly prevalent and because the
Voistore IP Live records the RTP signal it is able
to record all VoIP protocols providing compatibility
and integration with most industry leading VoIP
telephony platforms.
Also because Voistore allows different line types
to be converged within a single chassis solutions
can be implemented in enterprises with combined VoIP
and circuit-switched telephony networks, thus
preserving investment in traditional ACDs/PBXs.
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VoisCoach - Quality Call Centre Monitoring and
Coaching
VoisCoach is a Quality monitoring and learning
solution to enable your contact centre to deliver a
consistently positive customer experience and can be
used with your existing voice recorder or one
supplied by Storacall. VoisCoach takes a fresh look
at the process of contact centre quality management.
Today's contact centres have the potential to
build customer loyalty demonstrate the Brand values
and generate 'sales through cross and up selling.
Success in CRM programmes is dependent upon call
handling advisors deploying positive behaviours, and
therefore makes quality management an essential
process. However, VoisCoach is much more than
traditional 'quality monitoring'. VoisCoach has been
developed to go beyond quality monitoring by
including online learning and coaching tools. This
enables to ROI to be more attractive due to a
broader span of influence on performance achieved
through the various capabilities of VoisCoach.
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Voiscore - Call Quality Analysis Package
Voiscore is an advanced web based call quality
analysis package to help improve agent performance
and skills by providing training feedback using
voice recordings or real time monitoring and a
highly featured evaluation software package to
provide a fair and consistent appraisal.
Voiscore Software enables users to objectively
Analyse Calls and keep a complete and accurate
record of performance as well as other issues
discussed at a session. Many aspects of performance
can be accessed comparing the performance of
individual agents, teams or the Centre as a whole.
Comprehensive performance reports can be accessed
at any time and Voiscore also includes powerful
Community notice boards, schedules and statistics.
Evidence from call centres shows that there is a
direct relationship between the frequency of
evaluation and training and the Performance of
Agents. |
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