Commercial Recording Solutions
The telephone continues to be one of the most important methods for business organisations to communicate with customers and suppliers. Call recording gives you a permanent record of telephone conversations providing an invaluable tool for large and small businesses alike.
Some organizations are required to capture every call for legal compliance or dispute resolution, while others monitor recordings for training staff, marketing evaluations and improving the customer experience.
Whatever type of recording requirement your organisation has, NeXT Replay provides flexible, reliable "Best of Breed" call recording solutions. The application software is built around open standards technologies giveing the benefits of simple integration, scaleability and easy maintenance.
NeXT Replay call recording solutions have web-based interfaces giving easy access to call recording playback, reporting and configuration locally via LAN, or globally via the Internet and advanced voice compression technology minimises the cost of archive storage and ensures fast access to recordings.
NeXt Replay call recording solutions supports trunk-side, extension-side and VOIP recording which ensures a solution can be tailored to meet your requirements providing cost effective solutions for large contact centres as well as small business and professional applications.