Call Back Local (CBL)

NeXT Replay can now provide a revolutionary new service to companies calling their customers Call Back Local

• Need to contact your customers by phone
• Want to increase your call contact percentage
• What if you could present to your customers a local 01 or 02 number based on where they live
• Want your customers to call you back if they miss your call
• Don't want to penalise customers calling you back on mobiles
• Like to offer a Local Presence - Nationally
• Full control via the web Portal 
• Call Back Local is the Answer

Non geographic phone numbers (NGN's)

NeXT Replay provide a range of NGN's to meet your business needs from Freephone 0800, revenue generating 0871 & City Presence 01, 02 numbers. and Low Cost from Mobiles 03

• Offer customers cost savings to call you especially Mobiles
• National & Regional presence
• Route calls to multiple destinations
• Inbound call statistics
• Additional benefits such as Business Continuity
• Full control via the web Portal
• Works seamlessly with NeXT Replay additional services
• Voicemail to Email, IVR, Recording and Area Plans

Hosted call recording solutions from NeXT Replay

Whatever your reason for needing call recording, NeXT Replay's call recording solutions will fit the bill.

• Quick to set up
• Records inbound & outbound calls
• Easy to retrieve calls
• No on site hardware required
• Managed online storage
• Information and statistics
• FSA Compliant
• Fully scalable
• Multi site / homeworkers

Inbound call routing solutions

NeXT Replay offer a wide range of NGN inbound services to enhance your customer experience

• Online statistics
• Auto attendant  - never miss a call
• Bespoke IVR - designed to meet your needs
• Data capture - capture customer information
• Call recording
• Complex call routing
• Disaster recovery