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NeXT I.S. Limited
Cambridge House
8 Chapel Grove
Addlestone, Weybridge
Surrey
KT15 1UG
Tel: 0800 902 0 902
Fax: 0844 477 0777 |
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Low
Cost Travel
Due to recent
acquisitions The Low Cost Travel Company were faced
with the logistics of having 2 call centres at
different locations dealing with approx. 3000 calls
per day.
NeXT upgraded the
Avaya platform to implement VOIP between the 2
sites.
With the network
based call recording and IVR services installed at
network level, we were able to maintain 100% call
efficiency and recording services throughout the
transition. |
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Protect yourself with voice recording...
Have you previously considered Voice Recording? But have
always been confronted with expensive hardware and ongoing
maintenance charges?
Are you ‘making do’ with old unreliable technology to record
your calls?
Have you been asked to upgrade your existing recording
platform but have been unable to justify the costly upgrade
charges?
Do you need to record for compliance purposes but found the
costs prohibitive?
We have the solution to all of the above whether you are a
single or multi site application...
| Now, with NeXT Replay, it's affordably available
to businesses of all sizes - with no capital
equipment involved, completely
outsourced and simple to use. Whether you need
voice recording for compliance purposes, to protect
against unreasonable customer claims, to improve
customer service, train staff or monitor sales
campaigns, NeXT Replay is the most flexible and cost
effective solution available.
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Quick to set up
You can have full recording control of all your
incoming and outgoing calls within a few days -
covering all your business
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Easy to retrieve calls
Once set up, you can find and replay calls easily
through our user website - selecting them by time
period, originating phone numbers or other search
criteria. You can store them locally and distribute
via email.
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Information & statistics too
NeXT Replay also gives you clearly tabulated call
records and statistics, instantly accessible via the
website and can form part of your business
continuity plan.
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Do
it NOW
NeXT Replay voice recording gives you protection
against all manner of business and customer issues -
many of which would otherwise cost you substantial
time and money. Call us now free on 0800 902 0 902
and save trouble later. |
Our
network has been
awarded the Telecom Networks Framework Agreement with the
Office of Government Commerce for the provision of inbound
and
outbound solutions.
This allows us to trade with Central, Local Government
and public sector organisations. |
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Croydon Council Chooses NeXT Replay Call
Recording...
The London Borough of
Croydon Contact Centre was faced with the problem of
having to record their calls whilst also giving
consideration to the procedural implementation and
historically very expensive hardware costs…
Initially to prove
the concept LBC engaged NeXT Replay on a one month
trial period which was set up working with the
council IT and Telecoms departments.
The trial proved
extremely successful and subsequently was chosen to
be implemented across the LBC offices.
Julie Taylor
Contact
Centre Manager said: |
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"NeXT Replay were very professional throughout the
conceptual and implementation stages.
As well as the recording platform NeXT are able to
offer us web based auto attendant modules for our
revenues and benefits departments..." |
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Business
Continuity
NeXT Replay also provides a unique call routing
plan, giving LBC the ability to re- route their
inbound call traffic immediately, in the event of a
disaster recovery situation. |
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