NeXT bespoke IVR call handling can deliver dramatic efficiency improvements for businesses and callers alike, directing incoming traffic to the right agent, information or database fast, together with a host of supplementary benefits like voice recording, call queuing and data capture NeXT can deliver a bespoke solution built to meet your requirements. 

Where once this meant installing on site expensive, hard to maintain IVR equipment, NeXT Replay offers a brilliant web-based alternative. Far quicker to set up, easier to administer, involves minimal capital expenditure, is future-proof and scalable to expand or contract as your business needs change.

Because it is web-based, NeXT’s IVR system works anywhere across as many departments and premises as you like, irrespective of where they are located. Want to transfer calls to the next room, building or to available agents at the other end of the country or working from home? No problem!

With NeXT Bespoke IVR, you need never miss an incoming call and callers should get who they want much faster. Repetitive information (like opening times, FSA Statements and greetings) can be automated, customers’ own data can be accessed without operator intervention; enquiries can be dealt with personally by the right department or available agent,  intelligent call queuing reduces waiting and frustration.

NeXT Bespoke IVR is a perfect solution for organisations of all sizes, great and small, national or local, single or multi site. Our system is used by organisations as diverse as Councils, Holiday Companies, Manufacturers, Insurance and FSA regulated businesses as well as smaller specialist organisations to provide improved customer service and greater efficiency of their human and financial resources where calls need to be managed efficiently.