Other telecoms services

If the phone is a central backbone of your business - for inbound or outbound sales, enquiries and service contact with customers - then NeXT can show you how to handle your phone traffic more efficiently and cost-effectively. Our specialist experience covers all aspects of automated call handling, data capture, non-geographic 0800 and revenue-generating numbers, IP phone equipment (voice over internet) and cabling.

Please contact us for details of any of these services:

• Auto attendant
  The efficient way of directing callers to the right department (“Press 1 for sales”) during office hours; redirect them or take messages at other times; route them to alternative operators if extensions are busy. NeXT’s system involves no capital equipment at your end and can cover any number of phone lines and locations.
   
• IVR ( interactive voice response )
  For sophisticated direction of callers to the right information, database, operator or branch, IVR allows you to deliver complex services over the phone together with powerful call queuing and data capture facilities. NeXT’s IVR service is flexible and scalable - and is equally applicable to small, medium and large organisations, irrespective of how many phone lines or locations are involved. [ More >>> ]
   
• Data capture
  Voice prompts allow you to gather information, ask multiple questions or play pre-recorded information to customers - such as brochure requests, simple insurance renewals or taking messages when agents are busy. NeXT provides this service via the telephone network, so there is no hardware or capital outlay involved for you.
   
• Non-geographic numbers - prepare for 0870 change
  NeXT supplies the full numbering range - 0800, 0844, 0845, 0870, 0871 and 0952 - with the added bonus of our excellent CallCare statistics package. We offer zero rated 0844 and 0845 numbers, rebates on all 0870, 0871 and 0952 numbers and a free-of-charge 24hr support and redirection service for disaster recovery and business continuity. [ More >>> ]
   
• IP phone equipment
  You can now experience the cost benefits of VOIP technology for up to 200 users with the Mitel range of IP telephony products, which we supply, install and maintain. NeXT project manages the whole process covering BT voice and data services, voice mail and call centre modules.
   
• Cabling
  Trust NeXT for your cabling installation. We offer comprehensive 25 year warranties on the Brand Rex and Hellerman Tyton product ranges incorporating Category 5e, 6 and Fibre connectivity. Our project management accreditations include PRINCE 2 Methodologies, membership of the Association of Project managers and Institute of Safety and Health Management (IOSH). We have also have NIC certification for Electrical design and installation. [ More >>> ]